When it comes to luxury, relaxing spa breaks, Verbena Spa at Feversham Arms Hotel in the picturesque North Yorkshire ticks all of the boxes. Here you’ll restore your wellbeing, refresh your mind and indulge in the facilities, spa treatment menu (nod to all the TEMPLESPA treatments…) and spa day packages, it’s an idyllic retreat for everyone.
We caught up with Kelly, Spa Manager at Verbena Spa, about what a typical spa day looks here, which treatments are the favourites and why they chose to partner with TEMPLESPA, so let’s get into it!
What is the first thing a customer should feel/see/smell when they arrive at your spa?
Our guests are greeted by a smiley, friendly member of the team, who will provide them with a welcome tray, which consists of a welcome drink and a lavender infused heated hand towel.
What is the one thing that you want your customer to remember and take away about your spa?
For me when you choose a luxury spa, you hope to leave feeling refreshed, relaxed, and rested, with a new lease of life. The Verbena Spa reinforces and builds on this idea, creating a haven of wellbeing and relaxation for every second our guests are with us. We focus on giving the best experience in customer service and utilizing our trusted professionals to perform the soothing treatments and experiences that wrap our guests in the TLC they need. Letting us take them on the calming journey of peace and relaxation, leaving the world at our door and entering our very own oasis of wellbeing. The 'Ultimate Luxury Hideaway'.
Which is your best-selling TEMPLESPA treatment and why?
Our bestselling treatment is our 60-minute full body massage. During the consultation, our guests can choose their favourite oil by smelling each and then choosing between our relaxing Drift Away massage, energising Joy-full massage, or our reviving Work It Out massage. All our treatments start and end with our signature opening and closing ritual.
What drew you to partner with TEMPLESPA treatment and products?
TEMPLESPA was a no brainer for us, with our Mediterranean style courtyard which consists of our heated outdoor swimming pool and hot tub, TEMPLESPA just fitted our ethos and our visions.
What is the typical customer experience at your spa?
The Verbena Spa has a great reputation in customer service which we pride ourselves on. We believe our guests are not a number and we walk and talk each guest through their spa journey with us and will go and speak to each guest numerous times throughout the day. Our guest journey starts with the Verbena Spa welcome ritual which consists of a lavender infused heated hand towel being presented on arrival, completed with a tranquillity pre-treatment welcome drink.
The experience then follows through to the changing rooms where each guest will be presented with a welcome letter and chocolate in their locker. Full show round of the Spa will then be completed by our Spa Host before they go through for their treatments. Our treatment offering includes longer, wellness, pampering experiences, finishing with a sorbet to end their treatment in the relaxation lounge.
What is your USP or biggest selling point as a spa?
Our biggest USP has to be our outdoor heated swimming pool. In the summer, you would really think you were somewhere in the Mediterranean.
Which is your personal favourite TEMPLESPA Treatment and why?
My favourite treatment has to be the Repose Facial. This facial, uses my all-time favourite REPOSE Relaxing Night Creamwhich smells of lavender and it also includes a face and chest massage, eye treatment, hot oil scalp massage and hand and arm massage, which has to make the most relaxing facial that always sends me in a tranquil state of calm.
What’s been the standout moment for your spa so far?
We won Spa Team of the Year in The North East Beauty Industry Awards 2024 which was a fantastic achievement for the team.
Who’s tempted by this taste of the Mediterranean in North Yorkshire? We certainly are! Head to the Verbena Spa website to explore their spa packages, treatment menu and wellness options.