Meet the Intercontinental, London - The O2. Catch our interview with them on what a spa day looks like, must-try treatments and why it’s an award-winning spa.
What is the first thing a customer should feel/see/smell when they arrive at your spa?
Upon entering our spa, guests are often immediately struck by the serene ambiance and exquisite aroma, frequently inquiring about the captivating scent. From the warm and welcoming reception provided by our team to the signature TEMPLESPA KEEP THE PEACE diffuser, every detail is carefully curated to create a tranquil and sensory experience from the moment of arrival.
What is the one thing that you want your customer to remember and take away about your spa?
We are dedicated to crafting unforgettable experiences for both our guests and brand ambassadors, ensuring a profound sense of luxury throughout their journey with us. For select packages, we extend this commitment to excellence through our culinary offerings, prepared in collaboration with the award-winning teams within our esteemed restaurants.
Which is your best-selling TEMPLESPA treatment and why?
Our most sought-after treatment is undoubtedly the DRIFT AWAY Relaxing Body Massage, renowned for its ability to guide guests towards profound restoration and a revitalised sensory experience.
What drew you to partner with TEMPLESPA treatments and products?
Central to our philosophy is the desire for each guest to feel truly revered, like a living temple, while experiencing accessible luxury. We believe the guest journey extends beyond their time with us, and by offering our retail items at approachable price points, we empower them to seamlessly continue their self-care ritual within the comfort of their own home.
What is the typical customer experience at your spa?
Our aim is to inspire remarkable and enduring experiences, allowing guests to transcend the demands of daily life and fully embrace their present wellbeing, fostering profound peace and relaxation.
What is your USP or biggest selling point as a spa?
We ensure every guest departs our spa feeling thoroughly refreshed, deeply renewed and completely re-energised.
Which is your personal favourite TEMPLESPA product/TEMPLESPA treatment and why?
One of my personal favourites is the STRESS NOT CBD Balm. Beyond its remarkable ability to induce a profound sense of relaxation conducive to sleep, it offers significant benefits for the body and joints. It's particularly rewarding to know it provides comfort and a renewed sense of vitality for those undergoing cancer treatment. I also deeply appreciate BREATH OF LIFE, which truly lives up to its name.
Ready for peace and tranquillity? Visit the Intercontinental, London - The O2 for details on their spa packages, the treatment menu and to find the perfect spa day for you.